Everything you need to know about NetLinkRx

Most hospitals are live within 30 days. Larger systems with multi-site EHR integration typically complete onboarding in 45 to 60 days. Our discovery and design phases happen in parallel to compress timeline.

We follow a 4-step process: Discover (scope your operations and gaps), Design (architect the telepharmacy model and integrations), Deploy (go live with continuous support), and Optimize (weekly review of coverage and outcomes). You get a dedicated implementation lead and clinical liaison from day one.

No. NetLinkRx is built to integrate as an extension of your team, not replace it. We sync with your current pharmacy information system, follow your existing protocols, and route escalations through your local clinical leadership.

All NetLinkRx clinical pharmacists are W-2 employees. This guarantees continuity, accountability, and consistent clinical quality. You will work with the same clinical team, not a rotating contractor pool.

Every NetLinkRx pharmacist holds a PharmD and is board-certified or board-eligible. We average 10+ years of clinical hospital experience. Many of our team carry BCPS, BCCCP, BCIDP, or BCACP certifications. ASHP-aligned clinical competencies are required for all team members.

Yes. Before go-live, we ensure pharmacists serving your facility hold active licensure in your state. NetLinkRx maintains multi-state licensure across all team members and tracks renewals to avoid coverage gaps.

Each engagement has a documented escalation pathway built during the Design phase. Routine clinical questions resolve within minutes through our integrated platform. Critical escalations route directly to your designated on-site clinical leadership with a sub-15-minute response SLA.

We support 60+ pharmacy information systems and CPOE platforms, including Epic, Cerner, Meditech, Pyxis, Omnicell, McKesson, and more. If your system is on the list, integration is plug-and-play. If not, we build a tailored connection during the Design phase.

Yes. EHR go-live is one of the most common scenarios we cover. Our pharmacists are trained on the major platforms and can run dual-coverage during transitions to keep patient safety intact while your team adjusts.

All NetLinkRx infrastructure is HIPAA-compliant. We sign a Business Associate Agreement (BAA) with every facility. Data is encrypted in transit and at rest. Access controls follow least-privilege principles, and we maintain SOC 2 Type II controls across our environment.

Yes. We serve individual Critical Access Hospitals (25 beds or fewer) as well as multi-site rural health systems with shared coverage models. We also support specialty telepharmacy for infusion centers and outpatient facilities.

Coverage is fully customizable. Common configurations include overnight-only (typically 7pm-7am), weekend-only, peak-hour overflow, 24/7 continuous, or scheduled blocks tied to your staffing gaps. Clinical programs (antimicrobial stewardship, opioid stewardship, etc.) are added as modular layers on top of base coverage.

On-call surge coverage is available for emergencies, weather events, or sudden licensure absences. We maintain a buffer of credentialed pharmacists ready to deploy within hours, not days.

Pricing is tailored to facility size, coverage hours, and clinical program scope. Most rural and Critical Access Hospitals see hard cost savings of up to 70% versus full-time pharmacist FTEs. We provide a custom proposal within one business day of your initial inquiry.

Standard agreements are 12 months with auto-renewal. Pilot engagements (3 to 6 months) are available for facilities that want to validate fit before a full commitment.